What is the best way to maximize retention of patients when running a dental clinic?
Saturday, February 28, 2015
February Blog
I was calming down a new patient for their treatment in Pomona, and the patient was getting worried about having to numb her mouth. But since I was already a patient as well as knowing the technique that the doctor does to the patient when injecting the syringe, I explained to them that it goes really quick and painless, and the patient was beginning to relax. One of the nurses helped me more by going into more in depth on what else the doctor does in the procedure with the injection, to make it painless as possible they heat up the medicine to match the body temperature so the patient doesn't feel that cold medicine being injected in. Once the patient was in the chair and the doctor was injecting the numbing medicine, the doctor shakes the patient's cheek to distract as she injects the syringe. After a couple minutes of waiting for the numbing to come into affect, I was asking the patient on the technique and she said it felt like a small mosquito bite. From their on she liked how they staff treated her like she was already a close member of the family, The patient was comfortably talking to the dental staff like she known them for a long time.
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