Connecting with Patients

Yesterday I went to my mentor's clinic and she wasn't there but one of the other dentists named Dr. Chi who was working on particular patient, which was the beginning process of creating dentures for the patient. As he was doing that, the patient was letting me talk to her about how and why she has chosen to stay as a patient at my mentor's clinic. She explained that how they always talk to her like a normal human being instead from her personal past experiences from other clinics. She explained how she didn't feel like she was being treated well and being seen as a number from the past dental clinics. With my mentor's clinic she explained how the dentists were talking to her the way she wants them to. After the procedure was done the patient and I were talking to one another to get to know each a bit better. She explained about her personal past and it made me see how much she has been through. When the patient was leaving the dentists and my second mentor was talking to me that it was good how I was easily connecting with the patient because they explained to me that you must adapt yourself to how the patient is when coming to their clinics.